1. Introduction
Arcadia Darlington (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our venue, use our services, or interact with our website.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Arcadia Darlington
84 Skinnergate, Darlington, County Durham, DL3 7LX
For any data protection enquiries, please contact:
enquiries@arcadiadarlington.co.uk
3. What Information We Collect
We may collect and process the following data:
Personal Information
- Name
- Email address
- Phone number
- Booking details
Transaction Information
- Payments made (processed securely via third-party providers)
Usage Information
- Session data (e.g. game usage, lap times, scores)
- Interaction with our services
CCTV Footage
- CCTV is in operation within the premises for safety and security purposes
4. How We Collect Your Data
We collect data when you:
- Make a booking
- Contact us via email, phone, or social media
- Use our services or participate in activities
- Visit our premises (CCTV)
- Use our website
5. How We Use Your Data
We use your data to:
- Manage bookings and provide services
- Process payments
- Ensure health and safety within the venue
- Improve our services and customer experience
- Respond to enquiries and customer support requests
- Comply with legal obligations
6. Legal Basis for Processing
We process your data under the following legal bases:
- Contractual obligation – to provide services you have booked
- Legal obligation – for health, safety, and regulatory compliance
- Legitimate interests – to improve services and manage the business
- Consent – where applicable (e.g. marketing communications)
7. Sharing Your Data
We do not sell your data.
We may share your data with:
- Payment processors (for secure transactions)
- Software providers (e.g. booking or management systems)
- Legal or regulatory authorities if required
All third parties are required to respect your data and comply with data protection laws.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.
CCTV footage is typically retained for a limited period unless required for investigation purposes.
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing
- Request restriction of processing
- Request transfer of your data
To exercise your rights, please contact us using the details above.
10. Security of Your Data
We take appropriate security measures to protect your personal data from loss, misuse, or unauthorised access.
11. Cookies (Website Use)
Our website may use cookies to improve user experience. You can control or disable cookies through your browser settings.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website.
13. Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Arcadia Darlington
enquiries@arcadiadarlington.co.uk
14. Complaints
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):